Privacy Policy | Boathouse on the Bay

Naples Restaurant Group LLC, doing business as Boathouse on the Bay (“we,” “us,” or “our”), operates this website at www.boathouseonthebay.com. This Privacy Policy explains what information we collect, how we use it, who we share it with, and the choices you have.

1. Information we collect

Information you give us

Reservations: name, phone, email, party size, and date/time when you book a table through our website or a connected reservation service.
Private events & corporate events: name, email, phone, event type, date, guest count, budget range, and any details you submit on our inquiry forms or through a connected event-booking service.
Career applications: name, email, phone, position, eligibility responses, resume, and optional cover letter when you apply through /careers.
Newsletter and marketing signups: email, optional name, optional phone number, optional birthday, and your email or SMS preference. Providing a phone number alone does not enroll you in promotional texts; a separate opt-in is required before any SMS marketing program is used.
Merchandise orders: name, email, phone when provided, shipping address, ordered products, order status, tax and shipping calculations, payment references, and shipment tracking. Payment providers handle payment credentials; we do not store your full card or wallet login information.
Live entertainment / musician applications: name, contact info, links to performance samples, and any details you submit.
Contact & gift card inquiries: any information you include when you reach out.

Information we collect automatically

Usage data: pages viewed, referrer, time on site, approximate location (city level, derived from IP), device type, browser, operating system, interactions with page elements, and advertising click identifiers when present in a landing-page URL.
Cookies and similar technologies: see the Cookies section below.
Secure order access: an expiring, passwordless browser cookie after you open an emailed order link, plus privacy-preserving request records used to limit abusive order-lookup attempts.

2. How we use your information

To honor reservations, event inquiries, and applications.
To send transactional and event-related communications.
To send marketing emails when you have opted in. You can unsubscribe at any time using the link in any email.
To measure performance, debug issues, and improve the site.
To prevent fraud, spam, and abuse.
To comply with legal obligations.

3. Cookies, analytics, and advertising

We use cookies, pixels, local browser storage, and similar technologies for the following categories:

Essential: security, fraud prevention, requested features, order access, and remembering your privacy choices. Limited cookie-free operational measurement may also continue.
Analytics and site improvement: audience and performance measurement, heatmaps, and masked session replays used to find broken or confusing experiences.
Advertising and cross-context measurement: advertising pixels and conversion tags used to measure campaigns and build or reach advertising audiences.

Use Your Privacy Choices at any time to disable analytics/session replay, advertising, or both. The same link appears in the footer on every current site page. Saving a choice updates supported tools immediately and removes related browser cookies when technically possible. Your choice is stored in this browser and can be changed as easily as it was made.

We recognize an enabled Global Privacy Control signal as a request to opt out of the sale or sharing of personal information for cross-context behavioral advertising. When the signal is present, advertising tracking is automatically off and cannot be turned back on through this site while the signal remains enabled. A browser “Do Not Track” signal is different from GPC and does not have a single industry-standard interpretation.

4. Sharing & service providers

We disclose information as needed to:

Service providers that support website hosting, security, reservations, event inquiries, payment and order processing, fulfillment, email delivery, marketing, analytics, accessibility, and customer support.
Advertising and analytics partners when the related category is enabled, subject to your privacy choices and GPC signal.
Authorities when required by law or to protect rights, safety, or property.

We do not sell your personal information for money. Some of the advertising-pixel sharing described above may qualify as a “sale” or “sharing for cross-context behavioral advertising” under California law — you have the right to opt out (see Section 6).

5. Data retention

Retention varies by the type of record and why it was collected. We retain reservations, inquiries, applications, marketing preferences, orders, and related correspondence for operational history, customer service, legal, tax, safety, fraud-prevention, and dispute-resolution needs. A tracking opt-out does not delete information you intentionally submitted. You may request deletion, subject to legal and operational exceptions.

6. Your rights

Depending on where you live, you may have the right to:

Know what personal information we hold about you.
Access a copy of that information.
Correct inaccurate information.
Delete your information (with limited exceptions).
Opt out of the “sale” or “sharing” of your information for cross-context behavioral advertising.
Change optional tracking choices at any time.

To opt out of advertising sale/sharing or optional tracking, use Your Privacy Choices; no account or identity verification is required. GPC requests are applied automatically. For access, correction, deletion, or another privacy request, email us at office@boathouseonthebay.com or call 562.493.1100. We will verify your identity as reasonably necessary before responding to a request involving submitted records.

7. Children

Our site is not directed to children under 13, and we do not knowingly collect information from them. If you believe a child has submitted information, please contact us so we can remove it.

8. Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. No method of online transmission or storage is completely secure. Protect emailed order or access links as you would any private receipt, and let us know promptly if you suspect unauthorized access.

9. Third-party links

Our site links to or embeds reservation, ordering, payment, mapping, social-media, and other third-party services. Their privacy practices are governed by their own policies when you use those services.

10. Changes to this policy

We may update this policy from time to time. The “Last updated” date at the top reflects the most recent changes. Material changes will be highlighted on the site.

11. Contact us

Naples Restaurant Group LLC
dba Boathouse on the Bay
190 N. Marina Drive, Long Beach, CA 90803
562.493.1100
office@boathouseonthebay.com

For California residents: see Section 6 above for your CCPA rights, including the right to opt out of the sale or sharing of your personal information for cross-context behavioral advertising. Use Your Privacy Choices for an immediate browser-level opt-out, or email office@boathouseonthebay.com with the subject line “Privacy Request” to exercise any of these rights.