Shipping, returns, and refunds

Boathouse on the Bay merchandise is produced only after an order is placed and is fulfilled and shipped by Printful. Please review your product, color, size, quantity, delivery address, shipping method, tax, and total before approving payment through PayPal.

Production and delivery

Delivery dates shown at checkout are estimates, not guarantees. They include estimated production and carrier transit time and may change because of inventory, quality review, carrier delay, weather, address problems, or other circumstances outside our control. Tracking is emailed when it becomes available.

Order changes and cancellations

Contact us immediately if an order needs to be changed or canceled. Because production may start promptly, we cannot guarantee a change or cancellation after payment. An order is not canceled until we confirm it in writing. If fulfillment has started, the made-to-order policy below applies.

Damaged, defective, misprinted, or incorrect items

Contact us within 30 days after receiving the item. Include the order number, a description of the problem, and clear photographs showing the entire item and the issue. If the item is confirmed damaged, defective, misprinted, or incorrect, we will provide an appropriate replacement or refund. Do not mail an item to the restaurant or to Printful unless we give you return instructions.

Lost shipments

Report a package that has not arrived no later than 30 days after the estimated delivery date. We may ask you to confirm the address, check with household members, neighbors, the carrier, or the local post office, and allow reasonable time for a delayed scan to update.

Size, color, and change-of-mind returns

Products are made to order. We generally do not accept returns, exchanges, or refunds because a customer selected the wrong size or color, no longer wants the item, or prefers a different item. Review the product-specific size guide before ordering. This limitation does not reduce any non-waivable rights provided by applicable law.

Incorrect or incomplete addresses

The customer is responsible for providing a complete deliverable address. If a carrier returns an order because the address was incomplete, incorrect, or unclaimed, additional production or shipping charges may apply before it can be resent.

Sales and use tax

Applicable sales tax is calculated from the delivery address and the jurisdictions where we are required to collect it. If tax is not collected, that does not necessarily mean the purchase is exempt; the customer may have a use-tax obligation under state or local law.

Contact us before returning anything

Email office@boathouseonthebay.com or call 562-493-1100. Include your order number. We will provide the correct next step.

These merchandise policies are part of our Terms of Use. See our Privacy Policy for information about order and payment data.